Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
- Processing time: 1 working day
- Shipping time:
3 - 5 working days for delivery ( shipping from US )
7 - 12 working days for delivery ( shipping from other countries )
Affected by Covid-19, there will be some delay on the delivery.
Our Working Time: Monday - Friday every week, 9:00am to 6:00pm
Some problems that may arise about transportation：
My order is damaged or defective
In the unlikely event that you received a defective item, whether that is because it is a manufacturer defect or it was damaged during shipping, please contact our customer service team, they will help you resolve the issue right away. For instances where you received defective merchandise, the following applies:
For defective items, picture(s) of the defective(s) and the exact quantity of these will be asked during the replacement or in-store credit process. Any request without pictures and the exact number will be rejected.
My order never arrived or I’m missing an item
If your order didn’t arrive, or your order had a missing item, please reach out to our customer service team to report the issue. We will investigate and provide the best possible solution. Some things to consider:
Sometimes shipping carriers make mistakes when scanning packages. In those rare instances, and upon opening an investigation with the carrier, we may ask you to wait an additional short time to see if the package arrives at its destination.
There are times when the package gets lost in transit or at destination, in such an instance, and upon opening an investigation with the carrier, we will reship the order to you. Please note that we offer reshipments only once per order. Therefore, it is extremely important that you provide an address that when the package arrives, will be safe and will not run the risk of getting lost once delivered.